Warranty

All Trampoline Jumpers parts carry a limited prorated warranty.  See below for detailed specifications.  Prorated warranty means an amount that is figured upon only part of a time period. For example, if a part cost $100, and the warranty on that part is 2 years, but fails after 1 year, then buyer is responsible for half the payment, paying only $50 plus shipping cost.

Frames and Springs – Limited Lifetime Warranty
-Frame is covered against manufacture defects and workmanship only. Although Trampoline Jumpers  products are fully galvanized, Trampoline Jumpers does not warranty against rust or corrosion, as we cannot control various weather conditions. Some areas may have higher air salt content, higher humidity, heavier rain and heavier snow. It is the customers responsibility to sand and paint the rusted part with rust-resistant paint, and/or perform regular maintenance to prolong the life of their trampoline. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.
-Spring warranty is covered against manufacture defects / breakage only. Spring rust and corrosion isn’t covered under warranty, as we cannot control the climate and weather conditions in some areas. Some areas may have higher air salt content, higher humidity, heavier rain and heavier snow. It is the customers responsibility to perform regular maintenance to prolong the life of their trampoline. Springs stretching isn’t covered under the warranty, as we cannot control the weight on the trampoline. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.

Definition of Limited Lifetime Warranty:
We will repair or replace the defective part ONCE during the lifetime of the trampoline.  After the part is repaired or replaced, that part will no longer be under warranty.  Repairing or replacing the part will be at the discretion of the manufacturer.  Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.

Jumping Mat Warranty – 2 Years
-Jumping mat pro-rated warranty is covered against manufacture defects only. 

Due to the large size of the mat being folded heavily during the shipping process, it is impossible to have a perfect unblemished mat. Creases, scuffs, loose thread blemishes, minor thread separations can occur.  In the event of this issue, we can offer a free mat kit to patch the affected area if it’s less than 2 inches.  Your warranty is still covered under these circumstances should it fail in the future.  We will not replace the mat for these minor imperfections. 

Net Enclosure Warranty – 2 Years
-Net enclosure pro-rated warranty is covered against manufacture defects only.  

Spring/Frame Pad – 2 Years
-Spring/frame pad pro-rated warranty is covered against manufacture defects only. We do not cover against fading, as products left outside against outside elements can and will fade.  We suggest customers to treat spring pads with 303 Aerospace Protect to extend the life of the product. 

Fiberglass Rods – 1 Year Warranty

-Fiberglass rods pro-rated warranty is covered against manufacture defects only.  We do NOT cover against breakages, fading, wear-n-tear or unsecured taping.  Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer. 

What We Don’t Cover
-Trampoline Jumpers  warranty its product against manufacture defects only and not against normal wear and tear. All components of Trampoline Jumpers trampolines are warranted separately to ensure you get the best value from your purchase. Our warranty does not cover but not limited to damages or failure caused by abuse, misuse, and normal wear and tear, commercial and abnormal usage, natural acts of nature, such as earthquakes, wind conditions, hurricanes, tornados, thunder, rain, fire, excessive heat and cold conditions and/or sun damage. Trampoline Jumpers doesn’t warranty against fading and/or discoloration of logos, paint and/or pad, mat, net or any/all parts of the trampoline. Trampoline Jumpers  does not cover against noises produced by trampoline, as moving parts can squeak or produce noise.
-Third party purchases are not covered by Trampoline Jumpers.
-Warranty only applies to original purchaser.
-We do not pay for shipping charges on warranty parts.  Customer is to pay for all shipping charges, to and from.
-We are not responsible for any labor charges.
-We do not cover against trampoline related injuries.
-We do not cover against paint smears and/or blemishes to mats, frames, springs pads and nets. They are not considered manufacturer defects, as they do not affect the performance or quality of the trampoline. Excessive paint smears and blemishes may be cleaned off with soap and water.
-Warranties are not transferable.
-We do not cover against fading, as products left outside against outside elements can and will fade.  We suggest customers to treat spring pads with a UV  Protect to extend the life of the product. 

Purchaser must inspect for completed parts within first 7 calendar days of receipt of product. After 7th day, any missing part(s) replacement will be at the discretion of the seller. All shipping charges to and from the dealer are the responsibility of the purchaser.

Please email any warranty issues to Trampoline Jumpers  at warranty@Trampolinejumpers.com, by completing the information provided below.
Source of purchase:
-website address
-store location
-third party company
-Invoice / purchase order #
-Name on purchase order
-Nature of defect: (explain the type of defective item and how was it defective. Best to upload pictures of defective unit to better assist you)
-Date of purchase
-Description of item purchase
-Contact information: Name, phone #, address and email